When you can't pick up, we take the job.
TradeLine Assist is a virtual receptionist for UK tradespeople. It answers the calls you miss, asks the questions you'd ask, and emails you the details straight away so you ring back the right people first.
- Caller
- Mrs Patel
- Phone
- 07700 900123
- Address
- Longlevens, Gloucester
- Job
- Boiler not firing, no heating or hot water
- Call back
- Before 5 pm today
Boiler stopped heating this morning and there's no hot water. Her elderly mother is at home. She says it's an emergency. Boiler is about 12 years old.
Example summary. Names and numbers are made up.
How it works
You carry on working. When a call goes unanswered, your assistant picks up.
You forward the calls you miss
Set your phone to send unanswered or busy calls to your TradeLine Assist number. We help you set it up and check it works.
Your assistant answers
It says you're unavailable, introduces itself as your virtual assistant and asks to take the caller's details. It lets people finish speaking before it replies.
It asks what you'd ask
Name, number, address, what the job is, how urgent it is, access and the best time for you to call back. The questions are written for your trade.
You get the job summary
An email arrives straight after the call, with emergencies marked urgent at the top. Every call is also saved in your portal.
What it does
- Answers in your business name and says you're unavailable
- Asks about the job, the address, how urgent it is and when to call back
- Marks emergencies as urgent so you see them first
- Tells callers when a call is being recorded
- Says it's an AI if the caller asks
What it doesn't do
- Quote prices. Only you do that, and it tells the caller you'll cover it when you ring back
- Book jobs into your diary yet. It takes details so you can call back in person
- Pretend to be a person
- Sell your callers' details or use them for marketing
Every call, in your portal
Log in to see who rang, what they wanted and what's still waiting for a call back.
- Summaries and full transcripts for every call
- Average call length and calls per day
- The jobs and questions that come up most
- Tick off call-backs and download your calls as a spreadsheet
Have a look round the demo portal (sample data, no login needed).
| Mrs Patel | Boiler not firing | Urgent | Today 14:12 |
| Dan Reeves | Bathroom refit quote | Waiting | Today 09:40 |
| Sam Okafor | Dripping tap | Called back | Yesterday |
Example data. Names are made up.
Plans from £49 a month
Three plans, a one-off setup fee, and two months free if you pay yearly.